Functionalities of Tickets<ol><li>Create a New Ticket - Users can create a support ticket by filling in a simple form</li><li>View Existing Tickets - All previously submitted tickets are listed under Support Tickets or All Tickets (based on role/permission).</li><li>Track Ticket Status - Users can track the progress of each ticket.</li><li>Commenting and Replies - Users and support team members can exchange messages or updates within the ticket. All replies are threaded and time-stamped for easy reference.</li><li>Search - The ticket list can be searched using keywords.</li><li>Email Notifications - Users are notified via email</li></ol>

The Tickets section in the Bulk Editor plugin is designed to help users report issues, request features, or ask for support directly from within the plugin. It streamlines communication between users and the support team and ensures that queries are tracked and resolved efficiently.

Tickets

BulkFox

Get started with BulkFox - streamline your BigCommerce product management with powerful bulk editing tools

Welcome to BulkFox Help!

Getting Started

Installation and Authentication

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Dashboard

Here are the primary features available in the Bulk Editor Plugin:

Features Overview

Features

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The Bulk Editor Interface  provides a powerful, spreadsheet-style environment designed to simplify the process of editing multiple products and variants simultaneously. This intuitive interface helps merchants manage large inventories with ease by offering quick, inline editing capabilities.

Bulk Editor Interface

The filter functionality allows users to select and modify specific sets of data based on predefined criteria.

Product Filters

The bulk editor allows users to select their preferred store layout and customize which columns of product data are visible, making it easier to focus on the specific information they need to edit.
Users can choose which product attributes (such as price, inventory, SKU, tags, etc.) are displayed as columns in the bulk editor. This helps users quickly view and update the most relevant data without having to click into each individual product.

Column Preferences

Allows to update just one specific cell (e.g., price of a single product) within a table of product data.Changing the data in a specific field (like price, stock, SKU, etc.) for a product directly within a spreadsheet-style table, without using filters or bulk actions.

Editing a Field Value 

The search feature allows users to quickly find specific products by using keywords . It helps narrow down the list, making it easier to review, update, or edit records in bulk.

Search

The Export functionality in a bulk editor plugin allows you to download product data from your product table to a file (CSV or Excel).—typically for backup, offline editing, or migration purposes.

Export Functions

The “update attributes of Multiple products at once” functionality allows you to modify products attributes in bulk,rather than editing them indivitually one by one.

Bulk Edit (changing more than 1 field at a time)

Details about subscription plan and how to update plan details

My Subscription

Subscription Plans

The Subscription History section in the Bulk Editor plugin allows users to view and manage records of their past and current subscription plans. This includes details like plan types, billing cycles, payment status, and renewal information.

This feature is especially useful for tracking subscription upgrades, downgrades, cancellations, and payment confirmations.

Subscription History

The Bulk Editor Plugin allows users to easily upgrade or downgrade their subscription plan based on their business requirements. 

Upgrade/Downgrade Subscription Plan 

This document explains how users can cancel their active subscription plan for the Bulk Editor Plugin. Canceling the subscription will stop future billing and deactivate premium features after the current billing cycle ends.

Cancel Subscription

User Settings

The User Settings section allows each user to manage their personal preferences and access controls within the Bulk Editor plugin. This helps in customizing the experience and ensuring secure, role-based access to different features.
Owner/Admin users can access all the features :“Userlist, Create User, Edit profile and Log History. Normal users can access only Edit Profile and Log History.

Users

Create new users for the respective store.

Create User

Edit Profile

The Log History functionality in a Bulk Editor plugin is designed to track, monitor, and audit changes made to users, posts, products, or any other data managed in bulk.

Log History

Error Log in the Bulk Editor plugin captures and displays detailed Laravel framework errors, helping developers and administrators debug and resolve issues quickly. The error log captures real-time stack traces for failed operations and exceptions occurring within the application.

Error Log

View and Track support cases that have been submitted.

Support Tickets

The Tickets section in the Bulk Editor plugin allows users to efficiently manage support requests and communication with the support team. Once a ticket is submitted, users can view its details, track its status, and make updates if necessary.